Ops Spot

Continuing the report back on the Practising Law Institute (PLI) Operations Institute 2025, following our first panel on “real-world GenAI use case...

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

The Buying Legal Council conference (Sept. 30–Oct. 1) once again packed a lot into a short program. Although I couldn’t attend all of day one, the ...

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

As I jetted home from CLOC nearly two months ago, I fully intended to post a retrospective within the week. Instead… well, this is my first post si...

The “Alternative Legal Service Provider” (ALSP) market is now $28.5B, indicating significant growth and demand for legal services following revenue...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...