Ops Spot

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...

Headed to CLOC CGI 2024 in Vegas May 6-9? So am I!  A legal ops hive mind 1,500+ strong anticipated.    When I started in Legal Ops my early s...

For the Thanksgiving season my goal this year has been to complete a post on the book THANKS for the FEEDBACK. Among the many things fo...

Back to School Season presents an opportunity to renew commitment to continuous learning.  Finding Goshawk's Standard Book of Spells woefully inade...

Ops in a Box, Legal Edition is a magical kit to help jump start your legal operations journey. With 30 templates and over 195 pages of content, it ...

I'm a big believer in pursuing certifications to make it easier for a hiring manager to bring you on board to their team. Certifications help -☑ De...

Ops in a Box, Legal Edition is a magical kit to help jump start your legal operations journey. With 30 templates and over 195 pages of content, it...

Hearst colleague Jessica Williams and I were pleased to join the Practising Law Institute (PLI)’s Legal Operations 2022 chaired by Kate Orr of Orri...

Running Legal Like A Business (PLI Press, 2021) by Connie Brenton and Susan R.Lambreth is the most thorough book on theory and practice of  legal ...

#CGI2022 is in the books. I learned in scheduled sessions, impromptu gatherings and chance meetings, over coffee, cocktails and canapes in restaura...