Ops Spot

Continuing the report back on the Practising Law Institute (PLI) Operations Institute 2025, following our first panel on “real-world GenAI use case...

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

As I jetted home from CLOC nearly two months ago, I fully intended to post a retrospective within the week. Instead… well, this is my first post si...

Both news reporters and lawyers rely on factual analysis. Hearst Newspapers' DevHub team has created a suite for "click to publish" templates that ...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...