Ops Spot

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...

The iManage conference ConnectLive was back in New York City last week for the first time since 2019. In this post, I focus on an iManage-Hearst ...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...

All appreciation to Epiq for inviting me to join the LegalWeek panel expertly moderated by Kayleigh Bedolla. Came away with great food for thought...

Thank you, Epiq for inviting me to join the LegalWeek panel expertly moderated by Kayleigh Bedolla. Came away with great food for thought f...

Kate Orr's expert moderation of the panel "Legal Ops as a Business Enhancer" as part of the the Practising Law Institute (PLI)’s Legal Ope...

Thank you to Kate Orr of Orrick for inviting me to return to the Practising Law Institute (PLI)’s Legal Operations 2023 Symposium.  I was joined o...