Ops Spot

As I jetted home from CLOC nearly two months ago, I fully intended to post a retrospective within the week. Instead… well, this is my first post si...

Both news reporters and lawyers rely on factual analysis. Hearst Newspapers' DevHub team has created a suite for "click to publish" templates that ...

The “Alternative Legal Service Provider” (ALSP) market is now $28.5B, indicating significant growth and demand for legal services following revenue...

This Thanksgiving, I am grateful for many things.  One of those is the tenacity with which my employer HEARST supports the ethic of an independent...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

If you are new to legal ops, or taking on new-to-you responsibilities, never fear – you have skills that are transferrable.  Yesterday in Hearst G...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...