Ops Spot

  • Law Department Budgets - Internal Chargebacks

    by An Trotter
    In the past few weeks, several colleagues have raised questions about typical law department practices with respect to charging legal expen...

  • Legal Ops Videos

    by An Trotter
    Last week we touched on Ops Squad book favorites.  This week we're focused on videos.  Here are a few of our recent favorites - Sully: Captn. S...
    Posted in legal operations

  • Legal Ops Books

    by An Trotter
    Our Ops Squad has been reading books together for a little over a year.  Here are a few of our favorites: Beyond the Prototype: Design Thinking by ...

  • Project Management

    by An Trotter
    Project Management skills are essential to successful legal operations management.  Ops in a Box, Legal Edition contains 30 templates, many of them...
    Posted in legal operations, project management

  • Human Resources Management - Onboarding

    by An Trotter
    As noted in HR Part 1, while Human Resources Management does not appear on either the ACC or CLOC maturity models, legal operations roles typically...
    Posted in human resources, legal operations

  • Human Resources Management - Ops Team Roles

    by An Trotter
    There are many permutations to the #1 Legal Ops Role, but at core the role is the COO for the law department, managing the business elements, or ev...
    Posted in human resources, legal operations

  • Vendor Management - Technology RFPs

    by An Trotter
    In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...
    Posted in legal operations, legal procurement

  • Vendor Management - RFP Scoring

    by An Trotter
    As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...
    Posted in legal operations, legal procurement, legal services, metrics

  • Vendor Management - Legal Services RFPs, Part 1 & 2

    by An Trotter
    In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...
    Posted in legal operations, legal procurement, legal services

  • Vendor Management - Terms of Engagement

    by An Trotter
    Standard practice is for corporate clients not to sign a law firm’s engagement letter.  Managing up to hundreds of different terms of engagement is...
    Posted in legal operations, legal procurement

  • Vendor Management - Rate Submission / Review Guidelines

    by An Trotter
    Normally one will have two documents virtually identical in content in order to implement a transparent process applied in a fair and consistent ma...
    Posted in legal operations, legal procurement

  • Vendor Management - Annual Vendor Mailing and Legal Billing Policy

    by An Trotter
    An annual mailing to your active legal services vendors in the first few weeks of January with your legal billing and rates submission policies is ...
    Posted in legal operations, legal procurement