Ops Spot

  • Project Management - Microsoft Project (Part 2)

    by An Trotter
    Our team appreciates having Microsoft Project integrated with PowerBI and published on our team channel so that our leadership and clientele can se...
    Posted in legal operations, metrics, project management

  • Project Management - Microsoft Project (Part 1)

    by An Trotter
    Last year our small legal ops team of 4 shifted onto Microsoft Project.  Now in year 2 with over 30 active projects we have the features down and a...

  • Vendor Management - AFA Timekeeper Mechanics (Rates)

    by An Trotter
    Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...
    Posted in legal operations, legal procurement, legal services, timekeepers

  • Law Department Budgets - Internal Chargebacks

    by An Trotter
    In the past few weeks, several colleagues have raised questions about typical law department practices with respect to charging legal expen...

  • Legal Ops Videos

    by An Trotter
    Last week we touched on Ops Squad book favorites.  This week we're focused on videos.  Here are a few of our recent favorites - Sully: Captn. S...
    Posted in legal operations

  • Legal Ops Books

    by An Trotter
    Our Ops Squad has been reading books together for a little over a year.  Here are a few of our favorites: Beyond the Prototype: Design Thinking by ...

  • Project Management

    by An Trotter
    Project Management skills are essential to successful legal operations management.  Ops in a Box, Legal Edition contains 30 templates, many of them...
    Posted in legal operations, project management

  • Human Resources Management - Onboarding

    by An Trotter
    As noted in HR Part 1, while Human Resources Management does not appear on either the ACC or CLOC maturity models, legal operations roles typically...
    Posted in human resources, legal operations

  • Human Resources Management - Ops Team Roles

    by An Trotter
    There are many permutations to the #1 Legal Ops Role, but at core the role is the COO for the law department, managing the business elements, or ev...
    Posted in human resources, legal operations

  • Vendor Management - Technology RFPs

    by An Trotter
    In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...
    Posted in legal operations, legal procurement

  • Vendor Management - RFP Scoring

    by An Trotter
    As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...
    Posted in legal operations, legal procurement, legal services, metrics

  • Vendor Management - Legal Services RFPs, Part 1 & 2

    by An Trotter
    In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...
    Posted in legal operations, legal procurement, legal services