Ops Spot

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

The Buying Legal Council conference (Sept. 30–Oct. 1) once again packed a lot into a short program. Although I couldn’t attend all of day one, the ...

I enjoyed joining the CLOC Academy NYC day, sponsored by Brightflag, to co-teach Finance 201 with Siobhán Keenan at Cooley LLP’s Hudson Yards offic...

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

Typical to the law profession, yesterday's Law.com article "Big Law's Collections Practices Are Leaking Major Revenue" (by Ryan Harroff 8/19/25) st...

As I jetted home from CLOC nearly two months ago, I fully intended to post a retrospective within the week. Instead… well, this is my first post si...

Both news reporters and lawyers rely on factual analysis. Hearst Newspapers' DevHub team has created a suite for "click to publish" templates that ...

The “Alternative Legal Service Provider” (ALSP) market is now $28.5B, indicating significant growth and demand for legal services following revenue...

This Thanksgiving, I am grateful for many things.  One of those is the tenacity with which my employer HEARST supports the ethic of an independent...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...