Ops Spot

iManage announced using A.I for document enrichment at ConnectLive in 2022. I was delighted to be invited to ConnectLive 2023 to discuss the ongoin...

At the final PLI Legal Ops Institute 2025 session “Creating a Metrics Program – Leveraging Data and Operations to Add Value,” four experienced lead...

Continuing the report back on the Practising Law Institute (PLI) Operations Institute 2025, following our first panel on “real-world GenAI use case...

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

Typical to the law profession, yesterday's Law.com article "Big Law's Collections Practices Are Leaking Major Revenue" (by Ryan Harroff 8/19/25) st...

If you are new to legal ops, or taking on new-to-you responsibilities, never fear – you have skills that are transferrable.  Yesterday in Hearst G...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

For the Thanksgiving season my goal this year has been to complete a post on the book THANKS for the FEEDBACK. Among the many things fo...

Kate Orr's expert moderation of the panel "Legal Ops as a Business Enhancer" as part of the the Practising Law Institute (PLI)’s Legal Ope...

A few weeks ago I had the opportunity to participate in a Hearst workshop on neurodiverse-friendly recruitment facilitated by Tara Cunningham CEO o...