Ops Spot

The Buying Legal Council conference (Sept. 30–Oct. 1) once again packed a lot into a short program. Although I couldn’t attend all of day one, the ...

Typical to the law profession, yesterday's Law.com article "Big Law's Collections Practices Are Leaking Major Revenue" (by Ryan Harroff 8/19/25) st...

Note: The views here are my own and most decidedly do not reflect the view of my employer or its Rate Review Committee. The graphic displays profit...

Looking forward to the jam-packed Buying Legal Council Conference in NYC on October 19th.  Focus topics include data analytics, law firm rates and...

A few weeks ago, I participated in a terrific CLOC NY Area Huddle, "Budgeting for Legal Ops Professionals." Organized by Chapter Leads Stacy Lettie...

For a long while, I have contextualized a law firm's rate cards from a perspective best described as game theory meets Br'er Rabbit.  The firm's ra...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

While external benchmarks can be helpful in evaluating legal service provider rates, there is no better benchmark than what you pay your own legal ...