Ops Spot

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Note: The views here are my own and most decidedly do not reflect the view of my employer or its Rate Review Committee. The graphic displays profit...

I'm a big believer in pursuing certifications to make it easier for a hiring manager to bring you on board to their team. Certifications help -☑ De...

A tremendous privilege to spend time with legalops pioneer Suzanne Hawkins, discussing her career thus far. During my time in legal operations, I'v...

In Ch. 18 of Running Legal Like A Business by Connie Brenton and Susan Lambreth, PLI Press, 2021, chapter authors Gary Sangha and Michael Ross of ...

In chapter 6 of Running Legal Like A Business by Connie Brenton and Susan Lambreth, PLI Press, 2021, author Robin Snasdell and Paul Roberts of Con...

Listened in this week to the Buying Legal Council Session on Vendor Risk Management (VRM) and Community of Legal Innovators Session on What Clients...

For a long while, I have contextualized a law firm's rate cards from a perspective best described as game theory meets Br'er Rabbit.  The firm's ra...

Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.  If you are a legal operations professional before you issu...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...

As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...