Ops Spot

Continuing the report back on the Practising Law Institute (PLI) Operations Institute 2025, following our first panel on “real-world GenAI use case...

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

The Buying Legal Council conference (Sept. 30–Oct. 1) once again packed a lot into a short program. Although I couldn’t attend all of day one, the ...

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

The “Alternative Legal Service Provider” (ALSP) market is now $28.5B, indicating significant growth and demand for legal services following revenue...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Note: The views here are my own and most decidedly do not reflect the view of my employer or its Rate Review Committee. The graphic displays profit...

I'm a big believer in pursuing certifications to make it easier for a hiring manager to bring you on board to their team. Certifications help -☑ De...

Looking forward to the jam-packed Buying Legal Council Conference in NYC on October 19th.  Focus topics include data analytics, law firm rates and...

A tremendous privilege to spend time with legalops pioneer Suzanne Hawkins, discussing her career thus far. During my time in legal operations, I'v...

In Ch. 18 of Running Legal Like A Business by Connie Brenton and Susan Lambreth, PLI Press, 2021, chapter authors Gary Sangha and Michael Ross of ...