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by An Trotter
Listened in this week to the Buying Legal Council Session on Vendor Risk Management (VRM) and Community of Legal Innovators Session on What Clients...
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by An Trotter
For a long while, I have contextualized a law firm's rate cards from a perspective best described as game theory meets Br'er Rabbit. The firm's ra...
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by An Trotter
Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.
If you are a legal operations professional before you issu...
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by An Trotter
Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system.
While it is ...
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by An Trotter
In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...
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by An Trotter
As noted in the legal services RFP post, running an RFP is similar to running a fellowship program albeit on a much smaller scale. The scoring sh...
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by An Trotter
In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...
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by An Trotter
Standard practice is for corporate clients not to sign a law firm’s engagement letter. Managing up to hundreds of different terms of engagement is...
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by An Trotter
Normally one will have two documents virtually identical in content in order to implement a transparent process applied in a fair and consistent ma...
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by An Trotter
An annual mailing to your active legal services vendors in the first few weeks of January with your legal billing and rates submission policies is ...
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by An Trotter
While external benchmarks can be helpful in evaluating legal service provider rates, there is no better benchmark than what you pay your own legal ...
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by An Trotter
In this series on budgets, the one piece we have not yet delved into is the fully-loaded staff cost. Ops in a Box, Legal Edition includes a worksh...
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