Ops Spot

A tremendous privilege to spend time with legalops pioneer Suzanne Hawkins, discussing her career thus far. During my time in legal operations, I'v...

In Ch. 18 of Running Legal Like A Business by Connie Brenton and Susan Lambreth, PLI Press, 2021, chapter authors Gary Sangha and Michael Ross of ...

In chapter 6 of Running Legal Like A Business by Connie Brenton and Susan Lambreth, PLI Press, 2021, author Robin Snasdell and Paul Roberts of Con...

Listened in this week to the Buying Legal Council Session on Vendor Risk Management (VRM) and Community of Legal Innovators Session on What Clients...

For a long while, I have contextualized a law firm's rate cards from a perspective best described as game theory meets Br'er Rabbit.  The firm's ra...

Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.  If you are a legal operations professional before you issu...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...

As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...

In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...

Standard practice is for corporate clients not to sign a law firm’s engagement letter.  Managing up to hundreds of different terms of engagement is...

Normally one will have two documents virtually identical in content in order to implement a transparent process applied in a fair and consistent ma...