Ops Spot

At CLOC Global Institute 2025, I had so much fun 🎸 discussing legal ops outlaw moves with Jeremiah Kincannon and Janessa Nelson, we could have gone...

As I jetted home from CLOC nearly two months ago, I fully intended to post a retrospective within the week. Instead… well, this is my first post si...

The “Alternative Legal Service Provider” (ALSP) market is now $28.5B, indicating significant growth and demand for legal services following revenue...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

If you are new to legal ops, or taking on new-to-you responsibilities, never fear – you have skills that are transferrable.  Yesterday in Hearst G...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...

Over Memorial Day weekend during my staycation in New York I read Stephanie Stuckey’s wonderful book Unstuck, the story of how she came to buy ...