Ops Spot

As noted in HR Part 1, while Human Resources Management does not appear on either the ACC or CLOC maturity models, legal operations roles typically...

There are many permutations to the #1 Legal Ops Role, but at core the role is the COO for the law department, managing the business elements, or ev...

In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...

As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...

In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...

In Legal Operations, scorecards are most frequently discussed in the context of Law Firm Panels. However, they are equally useful for annual firm p...

Standard practice is for corporate clients not to sign a law firm’s engagement letter.  Managing up to hundreds of different terms of engagement is...

Normally one will have two documents virtually identical in content in order to implement a transparent process applied in a fair and consistent ma...

An annual mailing to your active legal services vendors in the first few weeks of January with your legal billing and rates submission policies is ...

Ring in the New Year with a fresh start for #legalops…. Launching your 2021 strategic plan? In need of operations help aids but without budget to ...

In 2007, before ACC invited a small number of not-an-attorney legal professionals to join their ranks, before CLOC was formed, the Association of L...

While external benchmarks can be helpful in evaluating legal service provider rates, there is no better benchmark than what you pay your own legal ...