Ops Spot

For a long while, I have contextualized a law firm's rate cards from a perspective best described as game theory meets Br'er Rabbit.  The firm's ra...

I am both pleased and proud that the Association of Legal Administrators (ALA) has elected to include Ops in a Box, Legal Edition among the titles ...

It was a year ago today…Ops in a Box, Legal Edition debuted.  With 30 templates and over 195 pages of content, it is the first essential tool kit ...

At my office, we have a large cohort of essential staff who have been out in the field or providing onsite support for the duration.  I am not one ...

Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.  If you are a legal operations professional before you issu...

Our team appreciates having Microsoft Project integrated with PowerBI and published on our team channel so that our leadership and clientele can se...

Last year our small legal ops team of 4 shifted onto Microsoft Project.  Now in year 2 with over 30 active projects we have the features down and a...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

In the past few weeks, several colleagues have raised questions about typical law department practices with respect to charging legal expen...

Last week we touched on Ops Squad book favorites.  This week we're focused on videos.  Here are a few of our recent favorites - Sully: Captn. S...

Our Ops Squad has been reading books together for a little over a year.  Here are a few of our favorites: Beyond the Prototype: Design Thinking by ...

Project Management skills are essential to successful legal operations management.  Ops in a Box, Legal Edition contains 30 templates, many of them...