Ops Spot

At my office, we have a large cohort of essential staff who have been out in the field or providing onsite support for the duration.  I am not one ...

Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.  If you are a legal operations professional before you issu...

Last year our small legal ops team of 4 shifted onto Microsoft Project.  Now in year 2 with over 30 active projects we have the features down and a...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

In the past few weeks, several colleagues have raised questions about typical law department practices with respect to charging legal expen...

Last week we touched on Ops Squad book favorites.  This week we're focused on videos.  Here are a few of our recent favorites - Sully: Captn. S...

Our Ops Squad has been reading books together for a little over a year.  Here are a few of our favorites: Beyond the Prototype: Design Thinking by ...

Project Management skills are essential to successful legal operations management.  Ops in a Box, Legal Edition contains 30 templates, many of them...

As noted in HR Part 1, while Human Resources Management does not appear on either the ACC or CLOC maturity models, legal operations roles typically...

There are many permutations to the #1 Legal Ops Role, but at core the role is the COO for the law department, managing the business elements, or ev...

In technology RFPs, while the people supporting the deployment are important, there is greater emphasis on features requirements. This often necess...

As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...