Ops Spot

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...

Over Memorial Day weekend during my staycation in New York I read Stephanie Stuckey’s wonderful book Unstuck, the story of how she came to buy ...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...

Headed to CLOC CGI 2024 in Vegas May 6-9? So am I!  A legal ops hive mind 1,500+ strong anticipated.    When I started in Legal Ops my early s...

Note: The views here are my own and most decidedly do not reflect the view of my employer or its Rate Review Committee. The graphic displays profit...

Over the year-end holiday break, I had a bad cold and used that as a reason to procrastinate on a project and instead lie under a blanket and read ...

All appreciation to Epiq for inviting me to join the LegalWeek panel expertly moderated by Kayleigh Bedolla. Came away with great food for thought...

Thank you, Epiq for inviting me to join the LegalWeek panel expertly moderated by Kayleigh Bedolla. Came away with great food for thought f...

For the Thanksgiving season my goal this year has been to complete a post on the book THANKS for the FEEDBACK. Among the many things fo...