Ops Spot

This Thanksgiving, I am grateful for many things.  One of those is the tenacity with which my employer HEARST supports the ethic of an independent...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Note: As is always the case, the views here are my own and most decidedly do not reflect the view of my employer or department. In legal operations...

If you are new to legal ops, or taking on new-to-you responsibilities, never fear – you have skills that are transferrable.  Yesterday in Hearst G...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

Enjoyed a candid conversation at Buying Legal Council (BLC) today with Jason Smith, who has followed the CLM market in tremendous depth for decade...

Part 1 focused on the The Customer Education Book's 1st principles in implementing a learning program: Principle #1: The end point is 100% adoptio...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

Enjoyed presenting for the ChIPs Network last Thursday with the amazing and articulate Frances Pomposo on behalf of CLOC.  Thank you Nicole Zafian...

The iManage conference ConnectLive was back in New York City last week for the first time since 2019. In this post, I focus on an iManage-Hearst ...

Over Memorial Day weekend during my staycation in New York I read Stephanie Stuckey’s wonderful book Unstuck, the story of how she came to buy ...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...