Ops Spot

The iManage conference ConnectLive was back in New York City last week for the first time since 2019. In this post, I focus on an iManage-Hearst ...

iManage announced using A.I for document enrichment at ConnectLive in 2022. I was delighted to be invited to ConnectLive 2023 to discuss the ongoin...

At the final PLI Legal Ops Institute 2025 session “Creating a Metrics Program – Leveraging Data and Operations to Add Value,” four experienced lead...

A diverse group of in-house and firm leaders shared how they’re turning AI from theory into daily practice. The recurring theme is AI success in le...

PLI’s Legal Operations Institute 2025 drew a record-breaking 1,200+ registrants. I attribute this to discipline in taking a legal operations lens o...

Both news reporters and lawyers rely on factual analysis. Hearst Newspapers' DevHub team has created a suite for "click to publish" templates that ...

The 2024 PLI Legal Ops Institute 2024 featured an all-star faculty that Kate Orr and I had the privilege of co-chairing: Adam Becker, Jamal Brown, ...

Between BLC and SOLID last week, idea generation on high.   At SOLID the theme was the interplay between people and data generation in the workpla...

The HEARST OGC Ops Squad is focused this year on business client-facing learning and internal-facing learning journeys for two of our principal le...

There have been so many thoughtful recaps, this late-to-the-party post-COVID post feels a bit redundant out of the gate. That said, I am deeply imp...

Headed to CLOC CGI 2024 in Vegas May 6-9? So am I!  A legal ops hive mind 1,500+ strong anticipated.    When I started in Legal Ops my early s...

Over the year-end holiday break, I had a bad cold and used that as a reason to procrastinate on a project and instead lie under a blanket and read ...