Legal Ops Books
Our Ops Squad has been reading books together for a little over a year. Here are a few of our favorites:
Beyond the Prototype: Design Thinking by Douglas Ferguson
We like Ferguson's emphasis on getting all necessary players in the room and importance of a well-balanced team, on upfront information collection and roundtable prioritization before launching a project, and importance of communications and visual representation of success.
The Credibility Code by Cara Alter
With QR-code access to videos demonstrating each of the core skills for credibility in professional speaking, no one teaches better than the incomparable Cara Alter. I keep coming back to this book to brush up on posture, gesture, vocal skills, eye contact and identifying and eliminating derailers.
The Checklist Manifesto: How To Get Things Right
Pretty much anyone who has worked with me since 2009 knows how much I love this book. Please see the blog post ode to this book. He demonstrates with hard data how checklists help professionals get the stupid stuff right, while giving a buffer for craft, judgment and the ability to respond to unexpected difficulties.
What should we add to our "up next" list? A few candidates are: Mitch Kowalski's Avoiding Extinction, David Maister's Managing the Professional Services Firm, and William Ury's Getting Past No.