Ops Spot

It was a year ago today…Ops in a Box, Legal Edition debuted.  With 30 templates and over 195 pages of content, it is the first essential tool kit ...

Recently, I re-read a classic, David Maister's Managing the Professional Services Firm.  If you are a legal operations professional before you issu...

Recently, several inquiries have focused on the mechanics of managing non-hourly timekeepers in a company's electronic billing system. While it is ...

As noted in the legal services RFP post, running an RFP is similar to running  a fellowship program albeit on a much smaller scale.  The scoring sh...

In this series we will focus on RFPs. Ops in a Box, Legal Edition includes 2 model Request for Proposals one for legal service providers , and a 2n...

Ring in the New Year with a fresh start for #legalops…. Launching your 2021 strategic plan? In need of operations help aids but without budget to ...

In 2007, before ACC invited a small number of not-an-attorney legal professionals to join their ranks, before CLOC was formed, the Association of L...

While external benchmarks can be helpful in evaluating legal service provider rates, there is no better benchmark than what you pay your own legal ...

In this series on budgets, the one piece we have not yet delved into is the fully-loaded staff cost.  Ops in a Box, Legal Edition includes a worksh...

Our #1 question received is “What’s Inside Ops in a Box, Legal Edition?” Join me to open a magical kit and take a look here. After removing the shr...

In this series, we will talk about both consolidated matter budgets and individual matter budgets.  As always, if you are an Ops in a Box, Legal Ed...

I am a GINORMOUS fan of Atul Gawande’s The Checklist Manifesto.  With irrefutable data drawn from medicine and from commercial construction, he dem...